Privacy Policy

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

​Payment and billing information. We might collect your billing name, billing address and payment method when you make a booking. We NEVER collect your credit or debit card number or their expiry date or other details pertaining to your card on our website. Card information will be obtained and processed by our online payment partner.

​Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Plushstays.in.

​Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information directly from you. We collect information directly from you when you post a comment on our website, social media page or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

​Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Plushstays.in.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your purchase or subscriptions.

​We use information to improve our products and services. We might use your information to customise your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products/services better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers, should you choose to receive them. We might also tell you about new features or products. These might be our own offers or products.

We use information to send you transactional communications. We might send you emails or SMS about your purchase.

We use information as otherwise permitted by law.

We will share information with third party business partners who perform services on our behalf. We share information with vendors who help us manage our payment processing or transactional message processing or any order/service delivery. Some vendors may be located outside of India.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

​We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@trawo.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

This Privacy Policy was last updated on 01.07.2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.