This is for privacy policy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.trawo.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Trawo is a brand of Suncraft Hospitality LLP, an Indian Company registered under the Companies Act, 2013 having its registered office at C-GF-7 Omaxe Gurgaon Mall, Sohna Road, Fazilpur Chowk, Sector 49, Gurugram, Haryana - 122001
This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Trawo, a brand of Suncraft Hospitality LLP.
Any person ("User") who inquiries about or purchases any products or services of Trawo through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of Trawo are collectively referred to as ‘Website'.
Both User and Trawo are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
This website is meant for Indian corporate users and freelancers at present and hence all users need to register with Trawo to be able to access the travel booking service. However, the following standard eligibility conditions will apply irrespective of the type of user.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Trawo. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or procuring the services of Trawo, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Trawo. If the User does not agree with any part of this Agreement, then the User must not avail Trawo’s services and must not access or approach the Sales Channels of Trawo.
All rights and liabilities of the User and Trawo with respect to any services or product facilitated by Trawo shall be restricted to the scope of this User Agreement.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by Trawo and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by Trawo which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Trawo, as may be applicable. Trawo does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Trawo is true and accurate.
Trawo reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
Trawo will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
Trawo reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to support@trawo.in. On receiving such report, Trawo reserves the right to investigate and/or take such action as the Company may deem appropriate.
belongs to another person and to which the User does not have any right;
is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
is harmful to child;
infringes any patent, trademark, copyright or other proprietary rights;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of Trawo’s platform;
violates any law for the time being in force;
User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.
If the individual is of the view that any content on or listings on Trawo contains any objectionable or infringing content, User(s) may fill out and submit the at support@trawo.in. Trawo shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.
The information shared as part of the complaint shall a) clearly identify the violations b) Location of the material on the Website, including but not limited to the link of the infringing material c) In case of any IP violations, proof of ownership of such IP and d) contact information
Complainant consents that Trawo shall share the contents of any complaint with necessary third parties including without limitation the accused parties involved to determine the respective rights and liabilities against any allegedly illegal content.
Trawo shall make commercially reasonable efforts to resolve all content related complaints within the time period prescribed under applicable law provided that:
Complainant shall provide all relevant information and supporting documentation requested by Trawo to enable Trawo to evaluate the complaint; and,
Trawo acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of Trawo pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of Trawl’s rights in such matters are fully reserved.
Unless Trawo explicitly acts as a reseller in certain scenarios, Trawo always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). Trawo’s liability is limited to providing the User with a confirmed booking as selected by the User. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Trawo will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by Trawo as a part of any product or service:
Trawo assumes no liability for the standard of services as provided by the respective Service Providers.
Trawo provides no guarantee with regard to their quality or fitness as represented.
Trawo doesn't guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands Trawo merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Trawo. Thus the ultimate contract of service is between User and Service Provider.
User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Trawo, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Trawo. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an "as is" and "as available" basis. Trawo may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Trawo expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Trawo or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes Trawo’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Trawo immediately in writing of any unauthorized use of their password or account or any other breach of security. Trawo will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.
Trawo keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Trawo may at times verify certain information of its Users like their credit score, as and when required.
Additionally, Trawo may share your Personal Information in an anonymized and/ or aggregated form with a third party that Trawo may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing , credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.
Trawo adopts the best industry standard to secure the information as provided by the User. However, Trawo cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.
The data of the User as available with Trawo may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
In addition to the cost of booking as charged by the Service Providers, Trawo reserves the right to charge certain fees in the nature of convenience fees or service fees. Trawo further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Trawo shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Trawo. In cases where the short charge is claimed prior to the utilization of the booking, Trawo will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by Trawo on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Trawo will process the refund of the booking amount paid by the User and intimate the User about the same. Trawo is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Trawo as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of Trawo. Trawo or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Trawo. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Trawo or to any personal account of any person, Trawo shall not be held liable for the same. User shall not hold any right to recover from Trawo any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Trawo. The User shall immediately inform Trawo if such details are demanded by any of its agents' employees or representatives. Trawo shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through Trawo are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Trawo provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, Trawo and third party Wallets, Gift Cards, EMI and more.
Trawo will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
Trawo may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internetbased messaging applications like WhatsApp, voice call, email or any other mode by Trawo are:
upon the request and authorization of the User;
'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI), and
in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify Trawo against all types of losses and damages incurred by Trawo due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Trawo with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.